BlackBerry Solutions Field Service

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BlackBerry Solutions for Field Service Industry

BlackBerry® Business Solutions from Wireless BY eAccess for Field Service can help make your mobile field service staff more effective and efficient by giving them real-time access to accurate, up to date information throughout the day. It allows field-based employees to receive and react to important customer, inventory and dispatch information on the fly.

BlackBerry Business Solutions for Field Service provide a combination of applications, services and peripherals — including printers, signature capture, GPS, digital forms and barcode scanners — for on-the-spot billing, credit card information transfer and inventory look-ups. Which means you can leverage your current field service software investments and benefit from improved field productivity, measurable cost reductions and, above all, greater customer satisfaction.

Even when they're on site with customers, your field service staff can monitor the latest service trends, repair workarounds, product bulletins and ticket updates — and so much more:

  • Access details on support cases and customer activities, virtually anywhere, anytime
  • Escalate a support issue immediately
  • Check for spare parts availability and place a parts order while still on site
  • Update a service ticket, trigger the billing process and set up another call from the field
  • Collaborate with others in the organization to solve business issues
  • Focus on improving customer service satisfaction levels